FAQ Mail forwarding from Europe

Can i use your address to receive an order from Sony with signed delivery?

Yes, you can give us authorization online for Spainbox to deliver packages to receive your shipments on your behalf. Contact us and we will provide authorization. Spainbox will sign for a package for you.

I am a US resident who is trying to establish an overseas (EU) address so that I can open a FOREX brokerage account outside of the US. Does SpainBox provide mail forwarding, or virtual mailbox services?

Yes, Spainbox provide FOREX brokerage accounts postal addresses, you should apply for a Spainbox business + mail account so you can receive letters, after that you can choose to forward to your country (worldwide) at any time received mail or scan letters, you can control all this thought your dashboard at your online shipment management.

We have a shipping sent from the USA to Madrid which requires customs clearance. We are a third party in the Netherlands who are the importers but do not have a Spanish VAT as UPS has to check if it´s activated in Spanish Tax Office for Customs clearance. Could you handle the clearence of said delivery?

No. Sorry, we can handle customs clearance for imports for customers that already have an EORI. If you need more info about how to get an EORI check here:

I am an Amazon US seller. how do sales compare in Europe with the U.S.? It seems that there are much higher prices and fewer competitors

According to Amazon 2014 Anual financial records. While Amazon US net sales was: 55.46 B, in Amazon UK it was 8.34 B and Amazon Germany was 11.91 B

 

I am an amazon seller in the US and I am preparing to sell in Europe and have a few questions. I have a business registered in the U.S. and import products from China to FBA warehouses in the States. I plan on shipping all my inventory to Europe and distance selling to the other countries. In the U.S. when I use air freight, my suppliers take care of any customs issues on their side and my shipments always arrive at the address in the U.S. without any intervention on my part. Does this hold true in Europe, or will these packages be stopped and need to go through some sort of formalities?

You must register a VAT in Europe your company or get a VAT for your company in Spain, then you should get an EORI, as you have in the US an import of records to allow your products in Europe. Check our Spainbox Customs declarations and consulting services

I am interested in your services, but I wonder how things work when you receive a parcel charged with customs duties, do you simply pay taking money from my deposit?

To import in Spain you need to be spanish, be resident here, or have a company here.
Only If you are or have company in Spain we can manage your imports. Nobody can have the responsability to import on behalf of another.

Where can i download online catalogs of new Dolce and Gabbana, Roberto Cavalli, Young Versace, Armani, DKNY, Cloe, Hugo Boss, Gucci, Jean Paul Gaultier, Ralph Laurent, Little Marc Jacob, Timberland, Carolina Herrera, Calvin Clein, Coco 2015 collections for child?

You can download Winter 2015 Dolce and Gabbana child collection catalog online here
We will update in the future new brands collections at this article, if you need some brand not listed here let us know

ebay Global shipping program Include duties and import taxes?

No. Import charges include certain fees, such as export classification, importation risk premium, and variance fees, which are assessed by the global shipping provider as part of the services provided by the Global Shipping Program.ebay-global-shipping-program
These fees are in addition to the customs duties and taxes imposed by country tax and customs officials. For additional information about applicable fees, see the eBay Global Shipping Program Buyer Terms & Conditions.

Do you offer pay as you go mail forwarding services in Spainbox?

Yes, you can subscribe monthly to any plan and change status of account to on-hold for periods at any time. You can change status of your account at any time visiting page my account

I Just need a one time delivery. Should i sign up?

Yes, even if you are going to use our services for one time delivery, you should apply for Spainbox Personal account.
You have 15 day free trial period and you can use our services for this time for free, use montly subscription, we are not going to charge nothing at your credit card upto 15 days after you register and you can cancel your subscription at any time.

Do I get a real street name?

Yes, you do. However, you need to indicate somewhere in the address your box number. You could indicate it as: “Street Name, 123, – MBE #1 “or “street name, 123-#1”. Your box number has to always show in all delivery addresses indicated in all parcels that you send to your box.

Will my address be considered a P.O. Box?

No, it is not considered a P.O. Box as there is always a person who will sign for your parcel. Someone will always email you the same day a parcel or a letter arrives.

How long does it take to set up my mail box?

It doesn’t take long at all, once we receive payment, we will email you a contract you need to fill in, sign and send back to us together with a scanned copy of your passport or ID card. Once all documents are receved , your box/address is ready to be used.

I have initially requested a Personal Mail Box; can I change to a Business Mail box later on?

Yes, you can change any time, you will only need to pay the upgrade difference. In case you wish to wait for time to expire and then renew to a Business plan, you only need to purchase the plan you wish to use once you rental period is over.

What if I want to receive parcels from countries not in the European Union?

No problem at all. However, be aware that parcels coming from countries not belonging to the EU will go thru Spanish Customs and sometimes customs can request documentation for them to process all imports. We can only do so much to help in this process as we are not custom brokers, but are more than willing to lend a hand. However, be careful as to what items you wish to purchase from other countries as you are importing into Spanish Territory and it will go thru Spanish Customs and you might be requested to supply import license for certain items.

Do you open my parcel once it has been received and signed for?

Yes.  In case of letters, we can only open a letter if our customer requests so, (for example: for scanning), otherwise we don’t open letters. As per International Rules/laws For security reasons, we are obliged to open parcels that we receive. Once we receive a parcel we are responsible for the parcel we are accepting, signing for and entering our premises. In order for us to re-ship a parcel to a client´s address we are obliged to indicate content of the parcel to the shipping company or customs. We will open packages if there is a suspicion about content of the package (illegal goods) or for any practical reason.

Can you consolidate all my parcels into one to save on shipping cost?

Yes, we can re-pack all parcels into one and quote shipping cost of that one parcel.

What couriers do you use to send my merchandise and documents?

We work with UPS, TNT, FEDEX, Spanish Postal service (we only go to the post office once a month).

Shipping Rates based on “Dimensional o volumetric weight” vs. “Real Weight”

All international carriers base their shipping rates on the greater of actual weight and dimensional / Volume Weight. The formula used to calculate volumetric weight is:

Length x width x height /4000 = KG

Actual Weight:  is the weight of the package when put on a scale.

Dimensional /Volumetric Weight:  is based on the size of the package. Large items that have a small Actual Weight, like bicycles, will have a larger Dimensional Weight.

For Example: a box containing a Bicycle weighing 15 kg with box measuring  :  120cm length x 80cm height x 20cm width will have a Dimensional/vol. weight of: 48 KG, so we will indicate shipping cost for 48 kg and NOT for 15kg.

How long do your shipments take to reach me?

Depends on the service you choose.  For normal Standard rates transit times are usually 3-4 days (depending on the destination), in some cases it can take longer. We also offer Express Air Services, in which case,  parcels are usually delivered in 24/48 hrs (depending on destination).  As for Spanish Postal service, we cannot calculate transit times but it can take up to 2-3 weeks.

Can I track my package once it has left your premises?

Yes, all parcels sent via UPS, TNT,  FEDEX Express  are traceable. You can trace it by visiting the web site of the specific shipping company that has been used to ship your parcel and enter tracking number  we have provided in the “track or track package” box indicated in each site. We will email you tracking number of the parcel so that you can follow it from the time it leaves our office till the time it arrives at your door.

What if I need you to send my parcel to a country not belonging to the European Union, do I need a pro-forma invoice for custom purposes?

Yes, you do. Spanish customs requests that all items leaving Spanish territory must be accompanied with a Pro-Forma Invoice indicating details of the shipper, destination details, content, value and purpose for “export” (that is , for leaving Spain).  We will provide you with a sample “pro-forma” invoice so that you only need to fill in the details required by customs. We will check invoice before sending parcel. All customs fees, taxes or charges the package generates once it arrives  at destination (importing country)  will have to be paid by the importer ( the person receiving the parcel).

How much does it cost to consolidate my parcels?

There is no extra charge for consolidating all parcels into one parcel. We will indicate shipping cost for the consolidated parcel once it has been repacked.

What is the minimal rate for renting a mail box?

Minimal rental time available is 3 month, price is 18€ . For all rental plans  please click: http://spainbox.com/mailboxes/mailbox-rental-plans

A part from paypal, do you accept other forms of payment?

Yes. We accept payment via bank transfere or credit card.  You only need to email us and request banking details  or link for credit card payment.

Can I use my mail box as a delivery address for items I wish to import from China?

Yes, you can use your mail box as delivery address; just make sure you indicate delivery address as we have indicated to be used in the contract. Also, be aware that we can only do so much to help with customs as all parcels coming into Spain from NON-EU countries must go thru customs.  Depending on the items or content of your parcel, you may be required to provide Spanish customs with certain documents.  Usually, customs will request to speak to the “importer” in Spain and request a copy of the invoice, National Identification Card and in some cases, import license for the item being imported.  We are not the importer of the goods; you are, so we cannot speak on your behalf. Be aware that any items being imported from NON-EU countries can go thru an import process that cannot be avoided. If you refuse to provide customs with what they request, they may request to return parcel to sender, leave it as abandoned or destroy it.

How much does it cost to send a parcel to my address?

Depends in two factors: Actual weight and volume weight of the parcel. We will quote shipping costs for consolidated parcels or individual parcels at all times. You can also decide whether you wish for us to send parcel via express or standard ( Mainly for EU countries) service.

How do I know I have received mail or parcel in my post box?

When we receive letters or parcels for our clients, we email our client that same day to indicate that they have received a letter or parcel and indicate where the letter/parcel comes from. We will request for you to indicate if you wish for us to hold it for a short time till more letters arrive or to quote shipping cost to forward it to you.

Personal shopper service: is it possible to you to buy an item from eBay shipped to you and then forward to me in Italy or any other country?

Yes, we offer the service of personal shopper in europe. It cost 10% of the total that you want to buy with a minimum of 10 euros.

If you transfer money to us by bank transfer it will cost you 7%, if you do it by paypal it will cost 10%

Additionally you must pay shipping to forward your order from spain to your country. Price depend of the weight and size of your order.

Contact us for more info

 

How is the storage fees calculated?

Calculating your storage cost will tell you the monthly price of storage space and the number of different products (SKUs) will not increase the storage fees. We calculate the storage fee based only in the number of space required at our warehouse measured in cubic meters.

Storage fees start from 19 euros/month by cubic meter, this fee is calculated based in the quantity that you need to store monthly.

why it is necessary to send scanned copy of ID card for new Spainbox customers setlement?

For legal reasons we are required by law to have copy of passport or valid ID (European) of the person who will be renting the mail box. If you are from Europe we will accept a drivers license.

Can i use Spainbox to receive my amazon returns from Spain as reverse logistic partner?

Yes, we have special conditions for amazon sellers, please contact us and get your own spanish address.

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As additional services for overseas Amazon FBA sellers If you need to test the waters in Europe or Spain, you dont need to create a company from the beginning, Spainbox Will you act as the consignee for Import tax payment purposes and we can be the importer for your goods at Spain. Tell us your needs and we will help you.

Can you tell me if you are able to refund the VAT tax. I’m interested in mail forwarding to Australia on a regular basis of my internet purchases on Spain?

VAT Refund for particular and individuals are usually reserved to travellers (carrying goods by yourself to cross borders).
In this case, we have to deal with a service supplied in Spain to a non EU, non tax liable person -> it is subject to spanish VAT, and non refundable.

What are the handling discount levels for order fulfillment in Spainbox

Handling discount levels

Order volume Full pick price Additional pick(s) price
First orders

1-50

Per full pick

2.1 €

Per additional pick(s)

0.68 € each

Next consecutive orders

51-250

Per full pick

1.64 €

Per additional pick(s)

0.58 € each

Next consecutive orders

251-2,500

Per full pick

1.2 €

Per additional pick(s)

0.52 € each

Next consecutive orders

2,501-5,000

Per full pick

1.1 €

Per additional pick(s)

0.5 € each

Next consecutive orders

5,001-10,000

Per full pick

1.05 €

Per additional pick(s)

0.45 € each

Next consecutive orders

10,001-15,000

Per full pick

1.03 €

Per additional pick(s)

0.44 € each

Next consecutive orders

15,001-20,000

Per full pick

1.00 €

Per additional pick(s)

0.43 € each

Next consecutive orders

20,000+

Contact us for

Special Pricing

With this tiered pricing system, the need to accurately predict order volume is eliminated. When a higher order volume is reached, the pricing automatically moves to the next tier and lets you take advantage of the volume savings.

For example, let’s take a hypothetical 50th order which has 2 items in the same order. You will pay 2.10 € for the first full item pick, and 0.69 € for the additional item pick, making the handling charge for the order 2.79 €.

Now let’s take a 51st order, also containing 2 items. Because it is in the next volume tier, you will pay 1.64 € for the first full item pick, and 0.58 € for the additional item, with the total handling charges being 2.22 €

Spainbox handling fees are billed when your customer orders are processed by our warehouses, ensuring that you only pay for handling when you actually ship. Spainbox does not charge a handling fee when your product is received. We also do not have any monthly handling minimums, allowing you to ship as little, or as much as you need to, and to pay just for that.

You can check our shipping prices here

What are the shipping rates to send to Spain ?

Weight Regional National Andorra
Ceuta y Melilla
Canarian Islands by Air Canarian minor islands Balearic islands Balearic minor islands Portugal
1 kg. 5.19 € 5.7 € 21.22 € 16.4 € 22.46 € 13 € 17.82 € 9.18 €
2 kg. 5.86 € 6.37 € 36.62 € 21.6 € 30.95 € 15.34 € 21.49 € 9.68 €
3 kg. 5.86 € 6.37 € 36.62 € 26.9 € 39.45 € 17.69 € 25.14 € 10.72 €
4 kg. 5.86 € 6.37 € 36.62 € 32.2 € 47.92 € 20.03 € 28.81 € 11.32 €
5 kg. 5.86 € 6.37 € 36.62 € 37.4 € 56.4 € 22.38 € 32.46 € 11.75 €
6 kg. 6.53 € 7.04 € 55.88 € 42.7 € 64.89 € 24.72 € 36.13 € 12.3 €
7 kg. 6.53 € 7.04 € 55.88 € 48 € 73.38 € 27.07 € 39.78 € 12.9 €
8 kg. 6.53 € 7.04 € 55.88 € 53.2 € 81.87 € 29.41 € 42.73 € 13.48 €
9 kg. 6.53 € 7.04 € 55.88 € 58.5 € 90.37 € 31.76 € 45.68 € 14.08 €
10 kg. 6.53 € 7.04 € 55.88 € 63.8 € 98.86 € 34.1 € 48.63 € 14.67 €
12 kg. 7.54 € 8.29 € 75.14 € 74.3 € 116 € 38.79 € 54.52 € 15.88 €
15 kg. 7.54 € 8.29 € 75.14 € 90 € 141 € 45.83 € 63.37 € 17.68 €
17 kg. 9.21 € 10.39 € 94.39 € 101 € 158 € 50.52 € 69.26 € 19.78 €
20 kg. 9.21 € 10.39 € 94.39 € 116 € 184 € 57.55 € 78.11 € 22.93 €
22 kg. 10.89 € 12.48 € 114 € 127 € 201 € 62.24 € 84 € 25.03 €
25 kg. 10.89 € 12.48 € 114 € 143 € 226 € 69.28 € 92.85 € 28.18 €
30 kg. 12.56 € 14.57 € 133 € 169 € 269 € 81 € 108 € 33.43 €
35 kg. 14.24 € 16.67 € 152 € 195 € 311 € 92.73 € 122 € 38.68 €
40 kg. 15.91 € 18.76 € 171 € 222 € 354 € 104 € 137 € 43.93 €
45 kg. 17.59 € 20.85 € 191 € 248 € 396 € 116 € 152 € 49.18 €
50 kg. 19.26 € 22.95 € 210 € 274 € 439 € 128 € 167 € 54.43 €
55 kg. 20.94 € 25.04 € 229 € 300 € 481 € 140 € 181 € 59.68 €
60 kg. 22.61 € 27.14 € 248 € 327 € 523 € 151 € 196 € 64.93 €
65 kg. 24.29 € 29.23 € 268 € 353 € 566 € 163 € 211 € 70.18 €
70 kg. 25.96 € 31.32 € 287 € 379 € 608 € 175 € 226 € 75.43 €
Note: Prices not include VAT 21%   *   Volumetric factor: 250kg/m3    *    COD: 3% commision of total invoice with a minimum of 3,50 € + VAT   *    DUA cost 24,83 Euros (for shipments to Canarian islands, Ceuta and Melilla)


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What are full and additional picks?

A full pick is the first item that goes into an order. An additional pick is any subsequent item that is added to that order. For example, if a customer places an order of three items the first item will be a full pick and incur a full pick price, and the next two items will be additional picks and each will incur the additional pick price.

How is my handling activity calculated?

Spainbox calculates your handling activity on a monthly cycle

What is the order fulfillment free trial about?

Spainbox will cover the handling and storage fees on your first 10 items shipped and we will cover your storage costs for up to 30 days, to 1 cbm. We do this to allow you to try us out, and verify that our service will work well to meet your needs. We hope you take advantage of the free trial to ship at least one test order back to yourself. This is a great, low-cost way to learn more about Spainbox.

How can i send electronically my orders at Woocommerce, Magento, Shopify or Prestashop to your warehouse?

There is several ways exporting orders in csv, allow we connect throught your shopping cart Rest API or using our Spainbox Webservices to create new shipments with UPS, Fedex or TNT, Correos express, etc. and you will get the courier labels with the tracking number, read more info at our article: How to Integrate your shopping cart with an Outsourced order Fulfillment warehouse

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