I have a parcel retained by customs! by Irene Maza. We can’t help you. If your parcel was sent via courier services (UPS, FedEx, DHL, TNT, etc) you have to contact the courier company directly. If your parcel was sent by Post, you have to contact ADT Postal or Spanish post. by Irene Maza I wrote you via email and you haven’t answered me Can we import in your behalf?