{"id":28019,"date":"2021-07-05T15:42:36","date_gmt":"2021-07-05T15:42:36","guid":{"rendered":"https:\/\/spainbox.com\/mailboxes\/?page_id=28019"},"modified":"2025-06-04T10:44:31","modified_gmt":"2025-06-04T10:44:31","slug":"faqs-spainbox-forwanding-2021","status":"publish","type":"page","link":"https:\/\/spainbox.com\/mailboxes\/faqs-spainbox-forwanding-2021","title":{"rendered":"FAQs – Spainbox Forwanding – 2021"},"content":{"rendered":"

Questions? Look Here.<\/h2>\n

Can’t find the answer? Call us at (+34) 931 444 665 or email us at sales@spainbox.com<\/h2>\n
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What is the mailboxes service and how it works?<\/a><\/h2>\n<\/header>\n

The mailboxes services consist in providing a Spanish address with…<\/p>\n

Read More<\/a><\/p>\n<\/article>\n

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What sort of items can I receive? Is there any restriction or prohibition?<\/a><\/h2>\n<\/header>\n

In general lines, you can receive what you want EXCEPT:…<\/p>\n

Read More<\/a><\/p>\n<\/article>\n

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I have my parcel\/s in my inbox tab. What should I do now?<\/a><\/h2>\n<\/header>\n

You can choose between 5 options: Store, ship, consolidate, photo\/scan…<\/p>\n

Read More<\/a><\/p>\n<\/article>\n

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About our prices (VAT)<\/a><\/h2>\n<\/header>\n

Our prices don\u2019t include VAT because a lot of our…<\/p>\n

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Can we import in your behalf?<\/a><\/h2>\n<\/header>\n

NO, WE CAN\u2019T. You have to do the import by…<\/p>\n

Read More<\/a><\/p>\n<\/article>\n

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I have a parcel retained by customs!<\/a><\/h2>\n<\/header>\n

We can\u2019t help you. If your parcel was sent via…<\/p>\n

Read More<\/a><\/p>\n<\/article>\n

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I wrote you via email and you haven\u2019t answered me<\/a><\/h2>\n<\/header>\n

Please, check the spam folder of your e-mail, often your…<\/p>\n

Read More<\/a><\/p>\n<\/article>\n

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I have received a parcel and I can\u2019t find it on my inbox tab<\/a><\/h2>\n<\/header>\n

Normally, we introduce the parcels in our system between 2-5…<\/p>\n

Read More<\/a><\/p>\n<\/article>\n

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I need my parcel faster! I can\u2019t wait!<\/a><\/h2>\n<\/header>\n

Please, take into consideration that we have a lot of…<\/p>\n

Read More<\/a><\/p>\n<\/article>\n

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Why do I have to send you contract filled and signed and my passport \/ ID card? It is personal documentation!<\/a><\/h2>\n<\/header>\n

We are a reliable and trusted company that works under…<\/p>\n

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What documentation do I have to send you if my parcel goes to a European Union country?<\/a><\/h2>\n<\/header>\n

Normally, correctly filled and signed contract and your ID card…<\/p>\n

Read More<\/a><\/p>\n<\/article>\n

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What documentation do I have to send you if my parcel goes to outside the European Union (for example, the USA, Australia, New Zealand or UAE)?<\/a><\/h2>\n<\/header>\n

Our contract, your passport and a proforma invoice.<\/p>\n

Read More<\/a><\/p>\n<\/article>\n

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A proforma invoice? Where can I find a template? And how do I fill it?<\/a><\/h2>\n<\/header>\n

We can send you a template or you can download…<\/p>\n

Read More<\/a><\/p>\n<\/article>\n

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My parcel is in the outbox. When will you send it?<\/a><\/h2>\n<\/header>\n

We try to send the parcels as fast as possible,…<\/p>\n

Read More<\/a><\/p>\n<\/article>\n

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I opened an account a while ago and has expired, now I want to use it again. Do I have to pay again the sign-up fee?<\/a><\/h2>\n<\/header>\n

Yes, because if you used our services in the past…<\/p>\n

Read More<\/a><\/p>\n<\/article>\n

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What sort of account is better for me?<\/a><\/h2>\n<\/header>\n

Depending on the number of parcels and frequency that you…<\/p>\n

Read More<\/a><\/p>\n<\/article>\n

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Can I receive letters and mail in my account?<\/a><\/h2>\n<\/header>\n

Only if you have a Business + Mail account, please,…<\/p>\n

Read More<\/a><\/p>\n<\/article>\n

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How does the shipping rates calculator work?<\/a><\/h2>\n<\/header>\n

You will need to have weight and measures of the…<\/p>\n

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How can I add credit in my account for the shipment?<\/a><\/h2>\n<\/header>\n

On the outbox tab, you can find a button \u2018\u2019add…<\/p>\n

Read More<\/a><\/p>\n<\/article>\n

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What form of payment do you accept?<\/a><\/h2>\n<\/header>\n

You can choose between credit card, Paypal, bank transfer or…<\/p>\n

Read More<\/a><\/p>\n<\/article>\n

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I can\u2019t login into my account<\/a><\/h2>\n<\/header>\n

Please, be sure that you are trying to login on…<\/p>\n

Read More<\/a><\/p>\n<\/article>\n

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I forgot\/want to change my password and when I clicked on \u2018\u2019reset my password\u2019\u2019 I didn\u2019t receive anything<\/a><\/h2>\n<\/header>\n

Please, wait a few minutes and check the spam folder…<\/p>\n

Read More<\/a><\/p>\n<\/article>\n

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When I login to my account, I can\u2019t see my parcel\/s in the inbox\/outbox tab<\/a><\/h2>\n<\/header>\n

Please, click again in the \u2018\u2019inbox\u2019\u2019 button or in the…<\/p>\n

Read More<\/a><\/p>\n<\/article>\n

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I need a photo \/ scan of my parcel<\/a><\/h2>\n<\/header>\n

Please, check the prices for this service here: http:\/\/spainbox.com\/mailboxes\/compare-memberships Take…<\/p>\n

Read More<\/a><\/p>\n<\/article>\n

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What is the Personal Shopper Service?<\/a><\/h2>\n<\/header>\n

We can do your purchases in your name. To see…<\/p>\n

Read More<\/a><\/p>\n<\/article>\n

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What is \u201cConsolidation Service\u201d?<\/a><\/h2>\n<\/header>\n

It means that we will open your boxes and we…<\/p>\n

Read More<\/a><\/p>\n<\/article>\n

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What is \u201crepacking service\u201d?<\/a><\/h2>\n<\/header>\n

This service is free. We can open your parcel and…<\/p>\n

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What is the inventory service?<\/a><\/h2>\n<\/header>\n

We can open your parcel and count the items inside….<\/p>\n

Read More<\/a><\/p>\n<\/article>\n

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What is the inspection service?<\/a><\/h2>\n<\/header>\n

We can open your parcel, count the items and inspect…<\/p>\n

Read More<\/a><\/p>\n<\/article>\n

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Can I receive parcels under different names?<\/a><\/h2>\n<\/header>\n

NO, you can only receive parcels under ONE name and…<\/p>\n

Read More<\/a><\/p>\n<\/article>\n