Do not wait — Join Spainbox returns now!

Receive your returns at your spanish address and handle your shipments from the cloud

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Return Collection Scenarios

• Scenario 1
• Scenario 2
• Scenario 3

Scenario 1:Customer file an A-to-z guarantee claim and want to return an item

This is the steps:

• 1. Customer file an A-to-z guarantee claim and want to return an item because it doesnt work or its faulty
• 2. Seller authorize return and notify to Spainbox to pickup return at customer home address
• 3. If seller have credit in the Spainbox account, a courier will pickup order return at the customer home address between 24-48 h.
• 4. Spainbox warehouse receive return in 24 h. order returned from customer and seller notified by email inmediately.
• 5. Seller can decide now to inspect, consolidate, liquidate, destroy or to check possibilities to refurbish returned product.

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Scenario 2:Buyer decide to return an order because changed his mind

This is the steps:

• 1. Buyer request to return an item.
• 2. Seller Authorize return but buyer pays the shipping cost to send it back to Spainbox return address.
• 3. Buyer send by courier or a registered postal service to Spainbox warehouse.
• 4. Spainbox warehouse receive order returned from customer and inform to the seller.
• 5. Seller can decide now to inspect, consolidate, liquidate, destroy or to check possibilities to refurbish returned product.

See Features

Scenario 3:Buyer decide to return an order (seller offers free returns)

Seller include with every order a free return shipping label:

• 1. Buyer request to return an item.
• 2. Seller authorize return and send a return shipping label to Buyer, and after confirmation by seller Spainbox send a courier to pickup item at home address.
• 3. Buyer follow free return instructions of the seller and courier pickup in 24h-48h. at the home buyer address
• 4. Spainbox warehouse receive in 24 h. order returned from customer and report to the seller
• 5. Seller can decide now to inspect, consolidate, liquidate, destroy or to check possibilities to refurbish returned product.

See Features

MANAGE YOUR RETURNS ON THE CLOUD

Spainbox® shipment management software is designed to enable you
to make your return processes as effortless as possible.

The software provides a user-friendly interface that allows you to quickly inspect received shipments, consolidate, ship or destroy your returned orders easily. A detailed view of your order’s received or shipped, allow you to choose what shipping method is being used and associated rates are featured, in addition to many other useful features.

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WHAT HAPPEND WHEN RETURNS ARRIVE TO SPAINBOX WAREHOUSE?

By default any order that arrive to our warehouse, we store at the corresponding shelf space of each customer,
but every user can change in his prefences this default action to take.
A popular option is to inspect and make photo of the returned items to see what are the conditions of the products,
after that user can have a better idea about how to proceed with returns, to ship or consolidate with other shipments,
liquidate is only possible for products ranked at the top BSR 5000 in amazon,
another option is to request to refurbish and recycle when its possible or destroy the received items.

STORE

Storage fees are free for basic and Professional after 30 days storage cost will be 1 €/kg.

INSPECT and PHOTO

We inspect and take some high resolution photos of the received items and we will upload to your Spainbox account. It cost 1 euro by product.

SHIP OR CONSOLIDATE

User can select to ship inmediately or to choose consolidate to be sent together with other shipments received at our warehouse

LIQUIDATE

If product is ranked at the top 5000 Best seller ranking of amazon we will pay between 20% and 40% of the buybox price depending of the product category

REFURBISH AND RECYCLE

Our tech team can fix some common problems of the products, but if you request we can get a quotation from a professional to repair or refurbish your product.

DESTROY

To destroy your received returns is free. If you most of the times need to destroy your returns, we recommend you to use Basic account and all your returns cost will be free.

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SAVE MONEY ON INTERNATIONAL SHIPPING COST OF YOUR RETURNS

Spainbox allow to consolidate your returns and save upto 80% of your shipping cost
We offer repackaging and consolidation services for free in all our plans

We have flexible plans and allow to use your own courier account to pickup your returns at our warehouse.

Spainbox will accept your returns from all market places.

• Online Returns management

  Handle your Returns with Spainbox online management application
• Ipad / Tablet responsible version
• Iphone and Android compatible

  You can login to your account from mobile phones too to manage your shipments online

REVERSE LOGISTICS MONTHLY PLANS

Basic sellers are on a pay-as-you-go system and use dont have discount at shipping rates.
While Professional sellers pay a monthly subscription fee of 39.95 euros.
WITH COURIER ACCOUNT plan have a monthly subscription fee of 69.95 euros/month,
we allow to use your own courier account to pickup your shipment at our warehouse and receive all the received returns one time by month.

Basic

19.95€

FREE
upto 10-15 returns/month

• Storage Free upto 30 days
• Handling 3 € by parcel
• Repackaging Not allowed
• Inspection and photo 1 €
• Consolidation Not Allowed
• Shipping No discount
• Destroy Free
• Returns management On the cloud
• Customer home pickup No
• Provide a pre-paid mailing label No

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Professional

39.95€

For more than 15 returns/mo

• Storage Free upto 30 days
• Handling 3 € by parcel
• Repackaging Free
• Inspection and photo 1 €
• Consolidation Free
• Shipping With 20% discount
• Destroy Free
• Returns management On the cloud
• Customer home pickup Allowed
• Provide a pre-paid mailing label Yes

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(Get your promotion discount code)

Your Courier

69.95€

BY MONTH
Unlimited returns

• Storage Free upto 30 days
• Handling 3 € by parcel
• Repackaging Free
• Inspection and photo 1 €
• Consolidation 1 € by kg./parcel
• Shipping Use your own courier
• Destroy Free
• Returns management On the cloud
• Customer home pickup Allowed
• Provide a pre-paid mailing label Yes

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Spainbox fees:

• 1. Storage: its FREE up to 30 days for all plans. If Seller chooses to store his returns for more than 30 days, he will be charged 1€ per kg. So, if you have received returns Its required to ship or destroy at least 1 time by month to avoid to pay storage fees.
• 2. Re-packaging and / or packaging is always free. We use recycled cardboards from other incoming shipments. if you need to use new or any special packaging you can provide it or we can get it for you, it will be an additional fee according to your requirements
• 3. Handling for Basic and Professional plans its FREE but for Your Courier plan have a fee of 1€ by kg./parcel.
• 4. Consolidation: For Basic and your courier plan consolidation have a fee of 1€ by kg./parcel, by example if there is 5 parcel to consolidate and each parcel is 0.1kg. it will be charged 5 euros, if each parcel to consolidate weight 1 kgs will be charged too 5 euros.
• 5. Shipping:
• Basic plan: have regular shipping table rates.
• Professional plan: have a 20% of discount over the regular shipping table rates. You can check here International table rates with 20% discount
For Basic and Professional plans Seller selects preferred or cheapest carrier option from SpainBox list of available carriers (Fedex, UPS, TNT, GLS, DPD, etc.). This can be configured in preferences in customer account in SpainBox management system. Shipping fees can be reviewed from 200 kg / month.
• Your courier plan: use his own courier to send shipments. seller use his own carrier account the Seller has to provide the label, if necessary, to attach to the package and SpainBox will print and attach it to the package or packages and notify the courier to collect the shipment.
• 6. Inspection and Photo: there is a fee of 1€ by photo and inspection of received parcel.
• 7. Ship to Customer: When seller receive a return, if its in good condition, it can decide to ship it to a new customer, in addition to shipping cost, there is a handling fee of 2€ and for shipping you can check international and domestic table rates. if item weight more than 1 kg. there is an extra weight handling fee of 0.3€ by kg. In the table below you can check Spain domestic shipping table rates

Domestic shipping table rates

Additional Information:

• There is NO permanence of any type
• Prices are WITHOUT VAT. A VAT has to be added for Sellers from European Economic Community, except for those who already have an EU VAT (SpainBox system will check online which Seller
has it and apply a VAT, if necessary). For Sellers outside European Economic Community, VAT does not have to be added.
• SpainBox customer service available in English and in progress to have German speaking support.
• For Basic and Professional plans, SpainBox can manage Seller’s shipping insurance
• SpainBox online platform accepts payments in different currencies by Credit card, Paypal, Bank transfer and Bitcoins

Tough Mudder
International Amazon Seller, Munich, Germany

Sophie
International amazon seller, Melbourne. Australia

George
International amazon seller, Mandai. Singapour

BEHIND THE SCENES

Spainbox is a small team of experienced and dedicated professionals.
We are passionate about providing the best in eCommerce fulfilment services and reverse logistics.

Managing Director and founder, Manuel J. Gallego, has a long and successful track record in the logistics industry in both senior operational and business development roles. After 10 years of running large warehousing and transport operations for Successful ecommerce companies he decided to create his own warehouse with order fulfillment and reverse logistics for ecommerce customers.

Operations director, Monica R. Saenz, Operations are led by Monica, whose keen eye for detail is essential to our customer service and business growth plans. Grounded in practical experience Monica, "Miss Detail" now leads the Spainbox warehouse and administration, passionate about building our business and working with customers to deliver great service day in day out.

MANUEL J. GALLEGO

Founder and CEO

MONICA R. SAENZ

STORE MANAGER

PABLO GALLEGO

Sales manager

MARIA J. GARCIA

ACCOUNTANT