Do not wait — Join Spainbox returns now!

Receive your returns at your spanish address and handle your shipments from the cloud

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Return Collection Scenarios

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Scenario 1:Customer file an A-to-z guarantee claim and want to return an item

This is the steps:
  • 1. Customer file an A-to-z guarantee claim and want to return an item because it doesnt work or its faulty
  • 2. Seller authorize return and notify to Spainbox to pickup return at customer home address
  • 3. If seller have credit in the Spainbox account, a courier will pickup order return at the customer home address between 24-48 h.
  • 4. Spainbox warehouse receive return in 24 h. order returned from customer and seller notified by email inmediately.
  • 5. Seller can decide now to inspect, consolidate, liquidate, destroy or to check possibilities to refurbish returned product.

See Features
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Scenario 2:Buyer decide to return an order because changed his mind

This is the steps:

See Features
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Scenario 3:Buyer decide to return an order (seller offers free returns)

Seller include with every order a free return shipping label:
  • 1. Buyer request to return an item.
  • 2. Seller authorize return and send a return shipping label to Buyer, and after confirmation by seller Spainbox send a courier to pickup item at home address.
  • 3. Buyer follow free return instructions of the seller and courier pickup in 24h-48h. at the home buyer address
  • 4. Spainbox warehouse receive in 24 h. order returned from customer and report to the seller
  • 5. Seller can decide now to inspect, consolidate, liquidate, destroy or to check possibilities to refurbish returned product.

See Features

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MANAGE YOUR RETURNS ON THE CLOUD

Spainbox® shipment management software is designed to enable you
to make your return processes as effortless as possible.

The software provides a user-friendly interface that allows you to quickly inspect received shipments, consolidate, ship or destroy your returned orders easily. A detailed view of your order’s received or shipped, allow you to choose what shipping method is being used and associated rates are featured, in addition to many other useful features.


WHAT HAPPEND WHEN RETURNS ARRIVE TO SPAINBOX WAREHOUSE?

By default any order that arrive to our warehouse, we store at the corresponding shelf space of each customer,
but every user can change in his prefences this default action to take.
A popular option is to inspect and make photo of the returned items to see what are the conditions of the products,
after that user can have a better idea about how to proceed with returns, to ship or consolidate with other shipments,
liquidate is only possible for products ranked at the top BSR 5000 in amazon,
another option is to request to refurbish and recycle when its possible or destroy the received items.
STORE

Storage fees are free for individual and Professional after 30 days storage cost will be 1 €/kg.

INSPECT and PHOTO

We inspect and take some high resolution photos of the received items and we will upload to your Spainbox account. It cost 1 euro by product.

LIQUIDATE

If product is ranked at the top 5000 Best seller ranking of amazon we will pay between 20% and 40% of the buybox price depending of the product category

REFURBISH AND RECYCLE

Our tech team can fix some common problems of the products, but if you request we can get a quotation from a professional to repair or refurbish your product.

DESTROY

To destroy your received returns is free. If you most of the times need to destroy your returns, we recommend you to use Individual account and all your returns cost will be free.




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SAVE MONEY ON INTERNATIONAL SHIPPING COST OF YOUR RETURNS

Spainbox allow to consolidate your returns and save upto 80% of your shipping cost
We offer repackaging and consolidation services for free in all our plans

We have flexible plans and allow to use your own courier account to pickup your returns at our warehouse.

Spainbox will accept your returns from all market places.

Collection of returns

We can pickup returns from your customer home with tracking and receive in 24 hours at our warehouse, offering you prepaid return shipping labels

Your returns on the Cloud

Manage your received shipments online and choose to inspect, receive photo, consolidate, ship or destroy.

Inspect order returns

If you request we can inspect and send you photos of the returned items, to double check any possible customer claim, our opinion can help to solve any filed A-to-z Guarantee Claim by your customer

Fraud prevention

Majority of your returns will be genuine, but even a small proportion of illegitimate returns can impact your bottom line

Reduce your negative product reviews

Our holistic range of reverse logistics services delivers on speed, accuracy and cost efficiency, this will help you to give a better customer service and increase your amazon seller rating

Maximising the opportunity for resale

Through grading and refurbishment, we can help you to re-stock your returns

Posibility to Liquidate your returns

Some times the shipping cost to send back to you the returned items could be more expensive than to liquidate it locally, if your product is at the TOP 5000 BSR, we can give you a quote.

SUBSCRIBE TO OUR NEWSLETTER

No spam promise - only special offers for Amazon International sellers! we need to verify your Amazon shop

REVERSE LOGISTICS MONTHLY PLANS

Individual sellers are on a pay-as-you-go system and use dont have discount at shipping rates.
While Professional sellers pay a monthly subscription fee of 39.95 euros.
WITH COURIER ACCOUNT plan have a monthly subscription fee of 69.95 euros/month,
we allow to use your own courier account to pickup your shipment at our warehouse and receive all the received returns one time by month.
Individual
19.95
FREE
upto 10-15 returns/month
  • Storage Free upto 30 days
  • Handling Free
  • Repackaging Free
  • Inspection and photo 1 €
  • Consolidation 1 € by kg./parcel
  • Shipping No discount
  • Destroy Free
  • Returns management On the cloud
  • Customer home pickup No
  • Provide a pre-paid mailing label No
Register now
Professional
39.95
For more than 15 returns/mo
  • Storage Free upto 30 days
  • Handling Free
  • Repackaging Free
  • Inspection and photo 1 €
  • Consolidation Free
  • Shipping With 20% discount
  • Destroy Free
  • Returns management On the cloud
  • Customer home pickup Allowed
  • Provide a pre-paid mailing label Yes
Register now
(Get your promotion discount code)
Your Courier
69.95
BY MONTH
Unlimited returns
  • Storage Free upto 30 days
  • Handling 1 € by kg./parcel
  • Repackaging Free
  • Inspection and photo 1 €
  • Consolidation 1 € by kg./parcel
  • Shipping Use your own courier
  • Destroy Free
  • Returns management On the cloud
  • Customer home pickup Allowed
  • Provide a pre-paid mailing label Yes
Register now

Spainbox fees:

Domestic shipping table rates


Additional Information:

WHAT CLIENTS SAY

  • Spainbox takes care of the returns from start to finish.
    I have had experience with the companies, which promise to provide great reverse logistic service and I was put off by them.
    However, Spainbox provides unmatched quality delivery service that kept me relaxed.
  • It is the only place I come, whenever I have to ship my packages internationally. Spainbox ships packages efficiently at fair price. I count on their freight service and recommend everyone to use it.
  • I got the best shipping experience with Spainbox. I have been into business with them for a couple of years now and find it reliable. I can trust the entire shipment process of Spainbox for the kind of customer service they provide.
client

Tough Mudder
International Amazon Seller, Munich, Germany

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Sophie
International amazon seller, Melbourne. Australia

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George
International amazon seller, Mandai. Singapour

BEHIND THE SCENES

Spainbox is a small team of experienced and dedicated professionals.
We are passionate about providing the best in eCommerce fulfilment services and reverse logistics.

Managing Director and founder, Manuel J. Gallego, has a long and successful track record in the logistics industry in both senior operational and business development roles. After 10 years of running large warehousing and transport operations for Successful ecommerce companies he decided to create his own warehouse with order fulfillment and reverse logistics for ecommerce customers.

Operations director, Monica R. Saenz, Operations are led by Monica, whose keen eye for detail is essential to our customer service and business growth plans. Grounded in practical experience Monica, "Miss Detail" now leads the Spainbox warehouse and administration, passionate about building our business and working with customers to deliver great service day in day out.
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MANUEL J. GALLEGO

Founder and CEO

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MONICA R. SAENZ

STORE MANAGER

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PABLO GALLEGO

Sales manager

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MARIA J. GARCIA

ACCOUNTANT

JOIN TO SPAINBOX FOR FREE NOW!