FAQs - Spainbox Forwanding - 2021 - Spain order fulfillment - Virtual address

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Frequently Asked Questions

Can't find the answer? Call us at (+34) 931 444 665 or email us at [email protected]

What is the mailboxes service and how it works?

The mailboxes services consist in providing a Spanish address with...

What sort of items can I receive? Is there any restriction or prohibition?

In general lines, you can receive what you want EXCEPT:...

I have my parcel/s in my inbox tab. What should I do now?

You can choose between 5 options: Store, ship, consolidate, photo/scan...

About our prices (VAT)

Our prices don’t include VAT because a lot of our...

Can we import in your behalf?

NO, WE CAN’T. You have to do the import by...

I have a parcel retained by customs!

We can’t help you. If your parcel was sent via...

I wrote you via email and you haven’t answered me

Please, check the spam folder of your e-mail, often your...

I have received a parcel and I can’t find it on my inbox tab

Normally, we introduce the parcels in our system between 2-5...

I need my parcel faster! I can’t wait!

Please, take into consideration that we have a lot of...

Why do I have to send you contract filled and signed and my passport / ID card? It is personal documentation!

We are a reliable and trusted company that works under...

What documentation do I have to send you if my parcel goes to a European Union country?

Normally, correctly filled and signed contract and your ID card...

What documentation do I have to send you if my parcel goes to outside the European Union (for example, the USA, Australia, New Zealand or UAE)?

Our contract, your passport and a proforma invoice.

A proforma invoice? Where can I find a template? And how do I fill it?

We can send you a template or you can download...

My parcel is in the outbox. When will you send it?

We try to send the parcels as fast as possible,...

I opened an account a while ago and has expired, now I want to use it again. Do I have to pay again the sign-up fee?

Yes, because if you used our services in the past...

What sort of account is better for me?

Depending on the number of parcels and frequency that you...

Can I receive letters and mail in my account?

Only if you have a Business + Mail account, please,...

How does the shipping rates calculator work?

You will need to have weight and measures of the...

How can I add credit in my account for the shipment?

On the outbox tab, you can find a button ‘’add...

What form of payment do you accept?

You can choose between credit card, Paypal, bank transfer or...

I can’t login into my account

Please, be sure that you are trying to login on...

I forgot/want to change my password and when I clicked on ‘’reset my password’’ I didn’t receive anything

Please, wait a few minutes and check the spam folder...

When I login to my account, I can’t see my parcel/s in the inbox/outbox tab

Please, click again in the ‘’inbox’’ button or in the...

I need a photo / scan of my parcel

Please, check the prices for this service here: http://spainbox.com/mailboxes/compare-memberships Take...

What is the Personal Shopper Service?

We can do your purchases in your name. To see...

What is “Consolidation Service”?

It means that we will open your boxes and we...

What is “repacking service”?

This service is free. We can open your parcel and...

What is the inventory service?

We can open your parcel and count the items inside....

What is the inspection service?

We can open your parcel, count the items and inspect...

Can I receive parcels under different names?

NO, you can only receive parcels under ONE name and...